Frequently asked questions

How do I place an order?

There are 2 ways to do this: - Order through the online site - Enquire via email including the following details and once a quote is finalised you must pay in full within 24 hours. At a minimum please include; date required, pick-up or post, number of cookies, theme/design ideas and colour palette if you want something specific. The more information the better - please feel free to attach any pictures of inspiration or party theming.

Do you make gluten-free or vegan cookies?

Unfortunately I don't sell gluten-free or vegan cookies as I bake from a council-registered home kitchen so cannot ensure the kitchen is free from allergens.

How much notice do you need?

Ideally I require a minimum of 2 weeks notice. If you have a last minute request please do get in contact and I will do my best to accomodate you, but please understand the design options may be limited and a 20% rush fee will apply to your order. Of course this will all be discussed and agreed before you book and pay.

How long do your cookies last?

Each cookie is individually heat sealed in a bag which means they last 6 weeks unopened. Of course, they never last that long in my house! Once opened, it is best to eat them within 24-48 hours.

How should I store my cookies?

Each cookies comes individually packages in a heat sealed bag. If kept in a cool, dry place they will last up to 8-10 weeks. It is also important to keep them out of direct light as the colours can fade.

Do you ship internationally?

Sadly, no. We are based in Ocean Grove, Victoria, Australia. I can however ship my cookies Australia-wide!

Is it safe to buy from you?

Well yes of course! But when it comes to your health and that of your family and friends you shouldn't just trust me! I cook from my home kitchen which is registered food premises with the City of Greater Geelong. My business name is registered with ASIC and I hold current insurance through Redstar Insurance Brokers.